FAQs
Where are we located?
We are located on the Southern End of Mount Tamborine near Lahey lookout.
Coming from Brisbane take a direct route on the pacific highway heading south from Brisbane turning off at Oxenford ( Exit 57) and follow the scenic route signs up the Tamborine – Oxenford Road.
Travelling from the Gold Coast take the Nerang Exit ( Exit 71) via the Nerang – Beaudesert road, turning off and following Henri Roberts Drive.
From Canungra, take the Tamborine Mountain Road, when you reach top of mountain take a sharp turn into Lahey lookout road.
What are you check in / check out times?
Check in time is from 2PM and check out time is 10AM.
Is early check in or late check out available?
Early Check ins and Late Check outs are Subject to availability on the day. Email contact@vhcountryestate.com.au
What are your booking terms and conditions?
At the time of booking, we require a valid credit card to secure your reservation. Full payment is required 30 days prior to arrival. Cancellations made up to 14 days prior to arrival are fully refundable; within 14 days, the stay is non refundable.
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to our standard rates and bookings, this includes all online bookings and booking made in person or over the phone, via chat or email.
Date changes or booking cancellations to confirmed bookings within 14 days of arrival will incur a 100% amendment/cancellation fee.
We do recommend Travel Insurance for all guests.
Are children accommodated?
During selected school holiday periods, we are delighted to welcome families, with one child welcome to share existing bedding with a parent. We kindly ask that families remain considerate of other guests and maintain respectful noise levels throughout their stay.
What is maximum room occupancy?
Our Verandah Suites and Terrace Suites cater for a maximum of two guests and one child, our Estate suite sleep up to four guests.
Are the rooms services daily?
Rooms are serviced every other day, we refresh rooms daily.
Can I bring my own Alcohol?
Yes, you can, we are currently in application for a liquor licence, we welcome you to explore our local wineries, cellar doors and distilleries to purchase supplies or BYO your own.
Do you have a Pool / Spa?
Yes we do have a swimming pool and a cedar hot tub overlooking the most spectacular views.
Do you have a minimum stay?
We do have a two night minimum policy for most Friday and Saturday Nights. Two or Three night minimum may also be in place during peak periods, school holiday and public holidays.
I am coming for a special occasion can you organise something for me?
Absolutely, whether it a group booking or a special couple event, we can help arrange a private chef, a bottle of champagne, flowers and chocolates, intimate picnic overlooking our spectacular views, massages even a private yoga session, let us know and we will be more than happy to organise this for you. Email contact@vhcountryestate.com.au
Can we bring our own food?
We don’t allow any cooking in the guest suites, instead we have provided a community kitchen area complete with BBQ’s, Pizza Oven, Weber smoker, Weber portable BBQ, fire pit with camp oven and fridge storage. Do you want something more convenient, you can purchase onsite our delicious Beef lasagne, toss a rocket salad together from our local farm producers, Byron Bay pizza, delicious curry’s and cheese boxes? We haven’t forgotten the gourmet ice-cream, chips for those late-night urges.
Looking for something extra special – we can create the most beautiful table setting, provide a chef and waiter to serve you the most intimate dinner parties or lunches, email contact@vhcountryestate.com.au pre booking essential.
How many rooms do you have?
For Group Bookings, please contact contact@vhcountryestate.com.au
Can you drink the water from the tap?
Absolutely, our water is spring feed and filtered through a high tec UV filter system.
No smoking sorry!
We are 100 percent smoke- free (including e-cigarettes etc..) in all suites and community areas. To smoke outdoors we ask that you don’t throw butts in gardens (fire hazard) and respectfully, always keep several metres away from guests. Failure to comply may result in financial penalty.
I’d love to work for Verandah House Country Estate?
Interested in a career with us? Email judy@vhcountryestate.com.au
Do you supply breakfast?
We have created a delicious Country Style breakfast with only the freshest ingredients served conveniently picnic style. Whether you would like to enjoy your breakfast at the hang gliders lookout or at our picnic tables overlooking our stunning views, breakfast in bed or use one of picnic blankets and create a romantic setting for tow. Our self-serve breakfast caters for gluten free and alternative milk options.
Are you pet Friendly?
We are on a nature reserve with pets not permitted for their own safety. Pets may be considered when booking Exclusive Use of property